Payment Portal – Terms & Conditions
Last Updated: 2026
These Terms & Conditions ("Terms") govern your access to and use of the payment portal operated by PAYOUTOS PRIVATE LIMITED ("Company","we","us","our"). By accessing or using the portal, you ("User","Merchant") agree to be bound by these Terms.
1Payout Charges
A payout processing charge will be applicable on eligible payout/withdrawal transactions processed through the portal. The applicable charge shall be displayed at the time of transaction or communicated separately in writing.
2Payment Processing Charges
A payment processing charge will be applicable on payment transactions processed through the portal. Charges may vary based on transaction type, volume, and payment method, and shall be disclosed prior to confirmation of any transaction.
3Maintain a Safe Account
All users/merchants are requested to maintain a safe and secure account and ensure that all payment details and transaction information provided to the portal are accurate and valid. The Company shall not be liable for any loss arising from inaccurate, outdated, or unauthorized information submitted by the user/merchant.
4Chargeback Responsibility
If any transaction processed through the portal results in a chargeback, dispute, reversal, or payment claim, the concerned user/merchant must clear and resolve the chargeback from their side within the required timeframe.
5Chargeback Debit
If a chargeback is not cleared or resolved by the concerned user/merchant, the same disputed amount may be debited from the user's/merchant's portal account or adjusted against future settlements, at the sole discretion of the Company.
6Payin Settlement
Payin settlements are processed and settled every one (1) hour, subject to banking hours, gateway availability, and successful verification of transactions.
7Acceptance of Terms
By using the payment portal, the user/merchant acknowledges that they have read, understood, and agreed to these Terms & Conditions. Continued use of the portal constitutes ongoing acceptance of any revisions to these Terms.
8Refund Policy
8.1 Failed/Pending. If an amount is deducted from your account but the merchant does not receive a "Success" confirmation (usually due to a technical timeout), this triggers the automatic T+5 reversal rule. The amount will be automatically reversed to the original payment source within five (5) working days.
8.2 Merchant-Initiated. If a transaction was initially successful, but the customer later cancels the order or requests a return, the refund follows the merchant's standard commercial return cycle — typically three (3) to seven (7) working days, depending on the payment gateway and issuing bank.
9Authorized Channels
Please ensure all transactions are made through authorized and secure payment channels. The Company is not responsible for transactions initiated through unauthorized third-party channels or links.
10Contact
PAYOUTOS PRIVATE LIMITED / info@payoutos.site / WhatsApp +1 646 814 3218 / Deoria, Uttar Pradesh – 274204, India