Refund Policy
PAYOUTOS PRIVATE LIMITED ("Company") is committed to transparent and timely resolution of all refund requests. This policy applies to all payments made through the PayoutOS payment portal.
1Failed / Pending
If an amount has been debited from your account but the merchant has not received a "Success" confirmation — typically due to a technical timeout, network failure, or gateway error — the amount will be automatically reversed to the original payment source within five (5) working days (T+5 rule).
2Merchant-Initiated
If a transaction was initially successful but the customer later cancels the order or requests a return, the refund follows the merchant's standard commercial return cycle — typically three (3) to seven (7) working days, depending on the payment gateway and the issuing bank.
3Timelines
- Failed/Pending: auto-reversal T+5 working days
- Merchant-initiated: 3–7 working days
- Chargeback: as per gateway/bank timelines
4Request
Contact with Transaction ID, date, amount, payment method, reason. Email info@payoutos.site | WhatsApp +1 646 814 3218.
5Non-Refundable
Delivered goods/services; unauthorized channels; requests past 30 days; suspected fraud or ToS violation.
6Chargebacks
User/merchant resolves within required timeframe. Unresolved chargebacks may be debited from merchant portal account or adjusted against future settlements.
7Contact
PAYOUTOS PRIVATE LIMITED / info@payoutos.site / WhatsApp +1 646 814 3218 / Deoria, Uttar Pradesh – 274204, India